Frequently Asked Questions
Everything you need to know about our premium coffee and tea blends.
How do I ensure my coffee stays fresh?
To maintain maximum flavor, store your coffee in a cool, dark place inside an airtight container. We recommend consuming our beans within 4 weeks of the roast date printed on the bag.
Where does Cafely source its beans?
We source our premium beans directly from sustainable farms in high-altitude regions. Our commitment to ethical sourcing ensures fair wages for farmers and the highest quality harvest for our customers.
What are your shipping rates and delivery times?
We offer flat-rate shipping on all orders, with free shipping on orders over $50. Standard delivery typically takes 3-5 business days depending on your location.
Can I return my order if I'm not satisfied?
Due to the perishable nature of our products, we cannot accept returns on opened coffee or tea. However, if there is an issue with your order or you are unhappy with your purchase, please contact our support team within 14 days for a resolution.
Do you offer wholesale opportunities for businesses?
Yes! We provide wholesale pricing for cafes, restaurants, and offices. Please visit our wholesale page or contact our partnership team for more information on bulk ordering.
Are your tea bags biodegradable?
Yes, all Cafely tea bags are made from plant-based, compostable materials and are 100% plastic-free to ensure a clean brew for you and the planet.