Returns & Exchanges

At CAFELY, we strive for perfection in every brew, but if your order isn't quite right, we are here to help. Due to the perishable nature of our premium coffee and tea products, we offer a 30-day satisfaction guarantee to ensure you love every sip.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief description of the issue.

• 2.
  Quality Assessment

  For damaged or incorrect items, please provide a clear photo of the packaging and product so we can expedite your resolution.

• 3.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a replacement.

• 4.
  Refund or Replacement

  Once approved, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.